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Terms & Conditions

SEA ROSE FLORIST TERMS & CONDITIONS/WEDDING TERMS AND CONDITIONS

  1. Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Sea Rose Florist reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.

  2. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions. By providing us with contact details, you may be opted into our newsletter, however we do do NOT pass on, sell or trade information and you may opt out online.

Delivery Terms & Conditions

  1. If the recipient is not home the flowers will be left in a safe place. If there is no safe place to leave the flowers, e.g  locked gate, dogs, easily visible from the road, they will be brought back to the shop.
  2. In the rare event that there has been an issue with delivering your order, we will endeavour to contact you. If this is unsuccessful, we reserve the right to contact the recipient. Your details will remain confidential at all times.
  3. All business deliveries will be made before 5pm. All residential deliveries will endeavour to be made before 6.30pm. Please note whilst every effort is made to deliver your order on time we are unable to guarantee an exact delivery time.
  4. For business, school and hospital addresses, Sea Rose Florist accepts no responsibility for delivered items that are redirected to be accepted by the front desk, reception, concierge or security person.
  5. By law, alcohol cannot  be delivered to a person under the age of 18 years or left unattended. Should no-one over the age of 18 be home at the delivery address, the order will be returned to the shop.
  6. It is the obligation of the customer to make sure that the recipient’s FULL name and FULL delivery address are correct.If you provide us with an incorrect address and we deliver your order, as per your instructions, Sea Rose Florist accepts no responsibility for the mistake. Please double check!
  7. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. Sea Rose Florist accepts no responsibility for incorrect spelling, grammar. When sending flowers to security blocks, gated homes or home units, we will have to call arrange a time if we are unable to enter safely.
  8. As Sea Rose Florist is closed on some public holidays, we will deliver your order on the next business day.

Substitution Policy

  1. Images used on our site are photographs taken of actual orders from our shop. All items on our website are designed by us, so that you can be sure, when you order our flowers online, you will be receiving exactly what you are paying for. We have not used images that are outsourced, unlike many other florist websites.
  2. Even though our florist selects only the freshest flowers available, please note that sometimes  products  may vary slightly in appearance when compared to images on the website. This is due to seasonal flower availability and the nature of the product,That being said, we take great care in ensuring that all flowers, greenery, fillers, containers and accessories are substituted with equal or greater value and look as similar as possible to the product displayed on the website.We reserve the right to make substitutions without notifying the customer, unless substitution is significant.In these cases, we will attempt to contact you although we are not obligated to do so.
  3. Hamper items are subject to availability on the day of delivery. Containers are subject to availability on the day and may be substituted.

Cancellation of Orders


Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Sea Rose Florist 24 hours prior to the scheduled delivery date.

Please note, if you do not receive an email confirmation, your order has not been processed.

WEDDING/EVENT TERMS & CONDITIONS

Quotes

All quotes produced by Sea Rose Florist are valid for 30 days from the date on the quote form. Quotes not accepted within 30 days will need to be reconfirmed in writing before they can be accepted. Upon Accepting the quote, you agree to ALL the items listed on the quotation.

Design and Booking Fee

All weddings and events require a 20% design and booking fee to secure/book your wedding/event. Booking fees are non-refundable under any circumstances as the florist has already spent time liaising with the couples via email, social media and phone or in person developing the scope and quote for the special day.

By paying this 20% design and booking fee, the client secures the services of Sea Rose Florist for their wedding day/event. Regrettably, Sea Rose Florist accepts no responsibility if you have a valid quote and wish to book, but your date has become booked out. Bookings will not be held without a booking fee being paid. This amount is credited toward the balance of your wedding flowers if the wedding goes ahead.

The final balance payment is required 3 weeks prior to the wedding/event date. Sea Rose Florist is not responsible for contacting you or reminding you of the final payment cut off date.

Sea Rose Florist shall be the exclusive florist retained by the client for the purpose of providing floral design and flowers at their wedding/event.

Bookings made within one month of the wedding date must be paid in full on acceptance of the quote, as flowers must be ordered in advance.

Please check your order carefully, as Sea Rose Florist takes no responsibility for any errors or omissions once you have confirmed your final order. It is the responsibility of the customer to ensure that any item/s are fit for their intended use.

Consultation

Sea Rose Florist offers an initial consultation during which we ask for as much information as possible about your wedding. We welcome any pictures, colours, styles and fabric samples, delivery, set up information, items needed such as vases etc - anything you have and would like to bring to help us gain a clear understanding of the style of your wedding. This will enable us to give you as detailed a quote as possible. Any arrangements to be made into vases supplied by the client or a venue cannot be accurately quoted until supplied to us. Any changes to vessels may also require re-quoting.

You are more than welcome to come into the shop, call or email any time with any changes or queries you may have.

A final appointment/consultation can be made 4-6 weeks prior to the event date, should one be required. Any subsequent appointments will be charged at $50 per hour or part thereof.

Flower Selection

Sea Rose Florist provides a detailed estimate that outlines some of the type of flowers that will be used in your wedding flowers. We understand that in most cases you will see flower names you are not familiar with. We HIGHLY recommend that you make yourself familiar with the flowers outlined in your estimate. You can do this via Google or by contacting us, we are happy to assist you with this process.

It is the client's responsibility to ensure that they are aware and happy with the flower breakdown BEFORE accepting the quote.

Where photos have been provided by the client, and inserted into the estimate - these images and flowers within the images are used as a guide only. Please be aware that a lot of web based images are artificial or edited and colour altered to make an attractive picture - not all the colours are a true reflection of what Mother Nature creates.

We do not replicate other florist's work exactly and as we are working with Mother Nature, we are not in control of seasonal changes or availability. Sea Rose Florist will endeavour to reflect the style, colour and shape as detailed in the estimate and pictures to the best of our ability. It is important that the client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique for you alone.

All attempts will be made to source the colours, types of flowers and materials requested. However, please understand that flowers and other floral materials are seasonal and that seasons vary. Sometimes the items requested are not available. Substitutes will be similar (as close as possible) for flowers and floral materials, and if they are significantly different, contact will be made with the bride to seek any further instructions.

Please note that a lot of floral material is imported from overseas countries and therefore can be unpredictable. Substitution decisions are sometimes required to be made quickly - due to air freight, supplier and transportation requirements. Sea Rose Florist reserves the right to make substitution decisions based on the prior conversations and emails with the client, and use our knowledge of the client's overall theme and colour scheme to provide a substitution that maintains the overall look and style the client wishes.

Sea Rose Florist also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so - and also if such products do not meet Sea Rose Florist's high standards of product quality.


Sizing Guidelines

Where measurements have been provided for bouquet and floral arrangements, this sizing is a guide only. Floral arrangements and bouquets are created using flowers that vary in size and shape throughout their natural season.  This can affect the sizing of the products we provide, making bouquets and arrangements slightly smaller or larger. Sea Rose Florist accepts no responsibility for variations in size


Peak Periods

Premium dates incur higher prices due to factors that are outside our control.  These dates include, but are not limited to:

  • 2 weeks before, 2 weeks after and including February 14th
  • 2 weeks before, 2 weeks after and including Mother's Day
  • 2 weeks before, 2 weeks after and including Christmas
  • 2 weeks before, 2 weeks after and including New Year's Eve
  • Higher delivery charges may also apply during these peak periods.

Reducing/Cancelling Items on Quote

Upon accepting the estimate, you are accepting the items and agreeing to the value listed on the estimate. Should you need to reduce or cancel items, we are happy to do so, however, no reductions can be made from 30 days prior  to the event. Please also note that the final total may not be reduced by more than 20% of the original agreed upon estimate.

There are no refunds for cancellations of individual items within 30 days of the event. Flowers for those items will be utilised to upgrade the arrangements going ahead. Bookings can be postponed to another date, subject to availability.


Late Payment

Sea Rose Florist will not order your wedding/event flowers or complete any arrangements without final payment.  Delayed final payment,  resulting in a late  flower order, may result in missing out on your desired flower varieties.  Sea Rose Florist will not be held accountable for disappointment or dissatisfaction due to substitution caused by late payment.  Fees may incur for late payments made to Sea Rose Florist.

Wedding/Event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for Sea Rose Florist to cancel the wedding/event.


Cancellations

In the unfortunate event that your wedding/event is cancelled, Sea Rose Florist requires a notice of 60 days from the client. All cancellations are to be made in writing from the client to Sea Rose Florist by way of an email.

On cancellation of your  event before the 60 days notice; the client will be refunded all money paid, less the non-refundable 20% design and booking fee, less any perishable and non-perishable items purchased on behalf  of the client for their wedding/event, such as vases, ribbons etc.

Strictly no refunds are extended to the client on weddings/event cancelled within 7 days of their wedding/event, full and total amount of your invoice must be paid. Flowers and/or items for your wedding/event will have been purchased and cannot be reused - they are a custom made product.  Sea Rose Florist will haven blocked out the date in good faith and have lost the opportunity to book another  wedding or function.


Hired Items

All hired items such as vases, as outlined in your quote, are the responsibility of the hirer from the point of delivery/pick up to the time the item is returned.  All hired items are to be returned to Sea Rose Florist before the Friday following the wedding.  Should any items be lost, damaged or stolen, it is the responsibility of the hirer to pay for the replacement.  The cost will be charged at full retail replacement cost + GST + freight.  Should the wholesale supplier have a minimum order value,  then the hirer is responsible for the full cost to ensure the damaged items are replaced.  Payment is required within 48 hours of return date.

All hired items are to be returned clean, washed and in the original containers provided.  We require the credit card details of the hirer as a security. If the hired items are not returned on the outlined date then we will contact the hirer once (1) in an attempt to have them returned.  If the items are not returned within 48 hours from this attempt at contact, the full replacement value will be charged to the credit card provided.  Please note that contact can be attempted by either phone or email.  Leaving a message or sending a text contitutes as attempted contact.

If the hired items are returned unwashed/dirty - the hirer will be given 24 hours to rectify and return or be charged a cleaning fee of $5.00 per vase/item hired.  If the items are returned by someone other than the hirer - and they are returned unclean - the same rules will apply. It is the hirer's responsibility to ensure the terms and conditions are adhered to.  In the event that Sea Rose Florist's hired items have been abandoned at the venue, and collection by Sea Rose Florist is now required, additional collection fees apply.


Supplying Your Own Items/Vases

For clients wishing to supply their own ribbons for bouquets, the ribbon is to be delivered to us at least 2 weeks (14 days) prior to your wedding, in a bag or envelope with your name and wedding date clearly marked. 

Should you wish to supply your own vases - please ensure they are all clean and have all unwanted A stickers and labels removed.  Vases are to be delivered to Sea Rose Florist at least 2 weeks (14 days) prior in a box that is clearly marked with your name and wedding date.  If vases are dirty, have sticky labels attached etc - Sea Rose Florist will charge a $2.00 per vase cleaning fee.  Sea Rose Florist also reserves the right to not use provided items if they do not reflect the high standards held by Sea Rose Florist.

You agree and acknowledge that Sea Rose Florist is not responsible or accountable for any personal injury or negligence resulting from the use of goods supplied to you, or on behalf of you.


Floral Installations and Permission

It is the responsibility of the client to liaise with their chosen event venues regarding the construction of floral installations and hired items that may cause damage.  This includes but is not limited to items such as open flame candles, stakes into the ground (particularly grass) and hanging instalments on existing beams and structures.

The responsibility remains with the client to seek permission on behalf of Sea Rose Florist to complete any hanging, suspended or other uncommon floral installations at the wedding/event venue.  Sea Rose Florist will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue.

In the case of an outdoor wedding/event the client must have alternative arrangements if weather makes the venue/terrain unsafe for Sea Rose Florist to safely complete the installation. E.g Heavy rain, thunderstorms.  In this case Sea Rose Florist reserves the right to implement wet weather plan, if possible (i.e. indoors set up), or installation will not go ahead at the venue


Delivery and Setup

A $50.00 delivery fee is applicable for ONE local drop off location.

Should you require the delivery of bridal flowers, buttonholes, centrepieces etc to be completed to separate individual locations - additional delivery fees will apply.

Prices for multiple deliveries locations need to be discussed with us. Delivery fees will be outlined in your estimate.

If your wedding is on a Sunday or public holiday and you require delivery, we have an increased delivery rate to cover the additional staff wages and minimum 3 hour shift requirements.

All bookings are different and typically, will be arranged on a case-by-case basis.  As a general guide, deliveries are made prior to the photographer arriving to ensure they are available for "pre-wedding" pictures. You should allow 30 minutes either side of the scheduled time for delays that may occur which are out of our control.

The delivery details including addresses are confirmed 2 weeks prior to the wedding/function date. It is your responsibility to ensure we have correct delivery details.  In the event that there is no person available to receive the goods, the goods will be left in a safe place and we will contact you to advise where the goods have been left.  if there is not a safe place to leave the goods, they will be returned to our premises and you will need to arrange pick up of goods.  We will decide whether or not it is safe.  Should your goods need to be re-delivered, you will  be required to pay another delivery fee prior to dispatch.

Approximately 14 days prior to your wedding/event, you will be contacted to confirm your delivery times and location.  You will need to provide us with a suitable address, timeframe and contact person and their phone number.   Please note that the contact person you provide will  be the person we seek at the time of delivery - this person will be responsible for signing documentation on your behalf agreeing that you are happy with the flowers, the style, freshness and all factors pertaining to the items delivered.  Should you wish for this to only be you, please advise so.  Should someone be appointed as our delivery contact person, they will be acting on your behalf and signing on your behalf.

All queries must be made within 30 minutes of delivery.

For Delivery of Centrepieces to Venues:

If we are delivering to a venue, the items will be delivered to the reception area.  It is not our staff's responsibility to find locations, decorators or function managers. Please advise any of the applicable parties and arrange for the collection of items.  Items will be delivery only and not set out unless specified in your estimate.

For Full Service Set Ups:

We will set up and pick up as quoted and outlined to your specific destination if you have requested this in your consultation. Delivery times will need to be confirmed with the venue on the week of the wedding.  Should the set up time be outside our standard delivery times then an additional charge will apply.

We will require full access and appropriate working conditions in order to fulfil our order with you.  You will need to inform your venue what you have employed us to do and also the time we require to set up on the day.  Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of our ability, however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue. Should other last minute decisions be made due to any unpredicted circumstance, we willadvise the venue manager and the issues relating to the decision.

Sea Rose Florist is not responsible for items once delivery has been completed.


Bump In and Bump Out

Times outlined for setup (often referred to as "bump in") and pack down (often referred to as "bump out") are outlined and given as approximates. The client understands that while we endeavour to arrive within the 30 minute to 1 hour window specified; for reasons out of our control these are not always achievable.

Please note that the delivery time slot allocated is an approximate arrival time only and does not include time to set up the event.

Sea Rose Florist will keep day-of contacts updated on delivery times if they are to change on a wedding/event day.

Sea Rose Florist is not liable for delivery times that change due to unforseen circumstances wherein the delivery and setup of all items are completed before start times. For example: a 1pm wedding/event start time with a completed bump in time of 12.50pm is more than accceptable. In the event that Sea Rose Florist does not fulfil a bump in before the allocated nevent start time, due to their own mismanagement, a full refund of any missing items will be paid via direct debit within 7 days of receiving the client's bank account details.

Sea Rose Florist retain the right to photograph finished work which may be used in self promotion and advertising.

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission in writing to do so. We are always grateful for any photos of our florals provided to us and will ony use them as permitted by you. Photographers credits will only be displayed when provided. We take no responsibility for your photos being used in any way which is not permitted.

All photos on this site have the exclusive permission by its owner for use on this site.